At Gal Gadget, your satisfaction is our priority! We want you to love your purchase, but we understand that sometimes things don’t work out. Below is our refund policy to help you with any returns or issues you may encounter:
Returns
If you're not satisfied with your purchase, you can return the product within 30 days of receiving it, provided the following conditions are met:
- The item must be unused, in its original packaging, and in the same condition you received it.
- Proof of purchase (receipt or order confirmation) is required.
Please note that certain products, such as hygiene-related products (e.g., personal care items), are non-returnable for safety and hygiene reasons unless defective.
Refund Process
Once your return is received and inspected, we will notify you via email of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check your bank account or credit card statement again.
- Contact your bank or credit card provider, as processing times can sometimes cause delays. If you’ve done all of this and still have not received your refund, please contact us at proagencypress@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at proagencypress@gmai.com and we'll guide you through the process.
Shipping Costs
You will be responsible for covering the shipping costs for returning your item, except in cases where the product is defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Discounted or clearance items
- Hygiene-related products (if applicable)
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at proagencypress@gmail.com We're here to help!
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